Privacy Policy

Hotel Azur Casablanca ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit hotelazur.ma or stay with us as a guest.

1. Data controller

The data controller is Hotel Azur Casablanca, 41 Bvd De La Corniche, Ain Diab, Anfa, Casablanca 20180, Morocco. Email: Hi@hotelazur.ma · Phone: +212 522 797 506.

2. What data we collect

• Booking & identification data: name, address, phone, email, nationality, ID/passport number (required by Moroccan law for guests), arrival/departure dates, room preferences.
• Payment data: processed exclusively by our payment provider — we never store card numbers on our servers.
• Communication data: contents of emails, contact-form submissions, WhatsApp / phone messages.
• Technical data: IP address, browser type, device type, pages visited, referrer (via Google Analytics and server logs).
• Marketing preferences: if you subscribe to our newsletter.

3. How we use your data

• To manage your reservation, stay, and on-site requests.
• To comply with Moroccan hotel regulations (guest registration with authorities).
• To reply to your enquiries via contact form, email, phone, or WhatsApp.
• To improve our website & services (anonymised analytics only).
• To send promotional offers — only if you have explicitly opted in.

4. Legal basis under GDPR

We process your data under one of the following legal bases:

• Contract: to fulfil your booking and provide hotel services.
• Legal obligation: Moroccan hospitality and tax regulations.
• Legitimate interest: website security, fraud prevention, anonymised analytics.
• Consent: marketing communications, non-essential cookies.

5. Cookies & tracking

We use a minimal set of cookies. See our full Cookie Policy for details. You can accept, reject, or customise non-essential cookies via the banner shown on your first visit.

6. Sharing & third parties

We never sell your data. We share strictly necessary information with:

• Payment processor — to process card payments.
• Online travel agencies (OTAs) — Booking.com, Expedia, etc. — only when you book via them.
• Authorities — when legally required (police-registration form, tax audits).
• Google Analytics (anonymised IP) — only after you accept analytics cookies.

7. Retention

We keep booking records for the period required by Moroccan tax and hospitality law (typically 10 years). Marketing data is kept until you unsubscribe. Analytics data is auto-deleted by Google after 14 months.

8. Your rights

Under GDPR & Moroccan Law 09-08 you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion ("right to be forgotten") subject to legal retention.
• Object to processing or withdraw consent.
• Receive your data in a portable format.
• Lodge a complaint with the Moroccan CNDP authority (cndp.ma) or your local supervisory authority.

To exercise any of these rights, email Hi@hotelazur.ma. We respond within 30 days.

9. Security

We use HTTPS (TLS encryption), restricted database access, anti-spam protection on forms, and regular security updates. No system is 100% secure, but we follow industry best practices.

10. Contact us

Questions about this policy? Email Hi@hotelazur.ma or write to: Hotel Azur Casablanca, 41 Bvd De La Corniche, Ain Diab, Casablanca 20180, Morocco.

This Privacy Policy may be updated from time to time. The "Last updated" date at the top reflects the latest revision.